Your rights to return goods are protected under the EU Distance Selling Directive.
The Surfing Sumo offers a 28 day returns policy and no re-stocking fee providing goods are returned in an ‘as new’ condition.
Any goods you purchase from The Surfing Sumo Store (excluding surf lesson bookings, for surf lesson terms and conditions click here) can be returned unused within 28 days for a refund or exchange. The goods must be in the original packaging, with all labels and tags intact.
You, the customer, are responsible for any return postage costs and the goods must be received by us in an ‘as new’ condition. In the case of an exchange, we will pay for postage back to you of the new item only once per customer.
Items must be returned using a secure delivery method, as we cannot be held responsible for non-arrival or damage of goods upon return. We recommend using Royal Mail recorded or special delivery or a courier for tracking and insurance purposes.
Goods that have been used cannot be returned.
To return an item, please fill out the Returns Form giving the reason for the return and your full name and contact details. Please remember to send the return form back with the returned goods. We regret we cannot refund any goods without a completed Returns Form.
If for some reason there was no Returns Form sent with the original item, or you have lost the returns form, please ensure you supply the following information in order to process the return as fast and efficiently as possible.
Customers Address and return address if applicable,
Invoice or order number
A brief description as to why the goods have been returned.
None of the above terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.